Information Technology - Additional Help Resources

Help Desk

Phone Waisman Help Desk 608.890.1000
Room 245
Monday - Friday, 8:00 a.m. to 4:30 p.m.

After hours: This phone number relays messages to staff members off-site. Leaving a voice mail message is the surest way to get attention for an urgent problem.
Email Help Desk

An email to this address automatically creates a ticket in our request tracking (RT) system. Your message will be seen by the entire IT staff.

Please provide a detailed description the subject line to aid in routing your request. 

Track Your Request

RT You can access  "RT" to monitor your request ticket's progress. 

Log in using your email address as a username. If you do not have a password, e-mail us to request one. 

Need more help?

Doit Help Desk  608.264.HELP
Sunday - Monday, 6 a.m. to 1 a.m. 

The Department of Information Technology (DoIT)  maintains a Help Desk with OUTAGE information. They might be able to assist you with problems related to the Campus Network or any other UW system or application.

If you contact them, and also want Waisman IT's assistance, please provide us with your CASE NUMBER